INFLUENCE OF AUTOMATED REVENUE TRACKING SYSTEMS ON REVENUE MANAGEMENT IN NAIROBI CITY COUNTY GOVERNMENT, KENYA
Keywords:
Automated Revenue Tracking, Revenue Management, Nairobi City County, Digital Financial SystemsAbstract
Purpose of the Study: This study examined the influence of automated revenue tracking systems on revenue management in Nairobi City County Government, Kenya. It sought to determine whether automated systems enhance revenue collection accuracy, financial transparency, accountability, timely reporting, and revenue leakage reduction, thereby improving overall county revenue management performance and fiscal sustainability.
Methodology: The study adopted a descriptive cross-sectional survey design targeting 420 employees involved in revenue management. Using Yamane's formula, 205 respondents were selected through stratified random sampling. Primary data were collected using structured questionnaires and analyzed using descriptive statistics, Pearson correlation, and regression analysis with SPSS.
Findings: Findings revealed that automated revenue tracking systems significantly improved revenue management through enhanced real-time monitoring, automated digital receipting, reduced human error, and integrated financial systems. Respondents reported improvements in revenue collection speed, accuracy, transparency, internal controls, and citizen compliance. Correlation analysis indicated a strong positive relationship between automated revenue tracking systems and revenue management (r = 0.683, p < 0.01). Regression results showed that automated revenue tracking explained 46.7% of the variation in revenue management and significantly predicted improved performance (β = 0.683, p < 0.001).
Conclusion: The study concludes that automated revenue tracking systems significantly enhance revenue management in Nairobi City County Government. Investments in digital tracking technologies improve accountability, transparency, revenue collection efficiency, and financial performance. County governments should strengthen system integration, staff capacity, and continuous technological improvements to maximize sustainable revenue management outcomes.
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